Frequently Asked Questions
Everything you need to know about your iCandy World experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Exchanges can be processed easily through our online returns portal.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit may vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
iCandy World is committed to ethical fashion. Over 60% of our current collection is made from organic or recycled materials, and we are working toward 100% by 2025.
Can I track my package in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status until it reaches your door.